The crew at Plumbing Products understand that you might need to return something to us for a number of reasons. Plumbing Products offer a 30 days return policy for ‘change of mind’, after 30 days we cannot accept returns for change of mind.
Please contact us (via phone or email) before sending anything back.
We accept Returns & Refunds for the following reasons:
- You have changed your mind and wish to request a return
- Your product was damaged during transit
- You wish to make a warranty claim for any product you have purchased
- You are not satisfied with any product that you have purchased
- You have placed an order and the goods are not available for dispatch within your required time
The item arrived damaged or missing parts
All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full). Please send us a copy of the receipt via email orders@plumbingproducts.com.au and a clear photo of the product and a brief description of what is missing.
All claims for damaged items must be made within 24 hours of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage to your order upon delivery.
Please take photographs of any damage and send them to us via email orders@plumbingproducts.com.au before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.
You changed your mind and want to return the order
All returned items must be returned to our office in brand new, unused/uninstalled condition, in their original, undamaged shipped packaging, and include all parts and accessories.
Shipping back to Plumbing Products will be done at the expense of the customer, please ask our team to assist with transport if required.
Please note; Some goods will incur a restocking fee depending on the product, please ask our customer service team to confirm.
Where we do not receive returned items in brand new, salable condition, we will return the item to the customer at the customer’s expense.
Order has been placed but goods are on back-order/ Not available for immediate dispatch
Please be aware that sometimes our goods may appear to be in stock but upon picking up the order the goods may not be available. If your order is time-sensitive, it is always best to check with our team to ensure the goods are ready for dispatch. There are a number of goods that are dispatched directly from our supplier and stock levels are dependent on what they hold in their warehouse.
If this is the case, our team will notify you as soon as possible. If the timeframe for delivery will cause you inconvenience we will offer a full refund.
Upon placing an order you agree to these conditions. All returns must be directed through our Customer Service team. Please do not return or post items before obtaining instructions from us – otherwise, there is a risk that your returned item may not be identifiable and your returns may not be accepted.
